Client Connector

The Client Connector is a legacy Windows application that runs on the agent's computer alongside CXone. It runs extensions, written in .NET or C#, that perform actions in response to events in CXone. If you don't already run the Client Connector in your environment, use the NICE CXone APIs instead.

Complete each of these tasks in the order given.

Configure a Port for the Machine to Use

Before you download and install Client Connector on you agents' computers, you must configure a port in CXone for the Client Connector and Agent application to use for communication. Configuring a port enables Client Connector to open and run automatically when the agent logs in to Agent.

  1. Click the app selector and select ACD.

  2. Go to ACD Configuration > Business Units.

  3. In the Details tab, click Edit.

  4. Scroll down to the Client Connector Connectivity section.

  5. Set Client Connector Port to any port number between 1024 and 9999 that's not currently being used on the machine's localhost TCP/IP address.

  6. Click Done.

Download and Install Client Connector

You must download and install the Client Connector on every Windows PC where agents need it.

  1. Click the app selector and select ACD.

  2. Go to Support > Software Updates.

  3. Read the licensing agreement and click Accept.
  4. Click Client_Connector_Installer.msi.
  5. Save the file.
  6. Open the file.
  7. Click Yes to allow the softphone installer to make changes to your computer.
  8. Follow the steps in the installation wizard to complete installation.