Content on this page is for a product or feature in controlled release (CR). If you are not part of the CR group and would like more information, contact your CXone Account Representative.
Configure the Call Center File
- Click Setup in the upper right corner.
- Use the Search box to search for CallCenters, and then click Call Centers.
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If the Say Hello to Salesforce Call Center screen appears, click Continue.
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The user should be assigned to the NICE-inContact CXone call center in their profile, click Edit.
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The CXone Authentication Server URL in the CXone Authentication Server field should be one of the following:
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For CXone Users: https://cxone.niceincontact.com
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For CXone Fedramp Users: https://cxone-gov.niceincontact.com
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In the Tenant Location field, add the location that your tenant is located. The Tenent Location is case sensitive.
Learn more about fields in this step
Call Center Option
Should I choose it?
User Hub – Australia/New Zealand au1 User Hub – Europe eu1 User Hub – North America na1 -
Click Save.
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Instruct your agents to Log In to Single Sign-On.