Search & Playback Permissions

You must have appropriate permissions to see the navigation for the Roles & Permissions feature. If your organization isn't configured for CXone Recording, you won't see these permissions.

For more information, see Roles.

Search

Product or Feature	Available Permissions	Notes
Can search recordings	On, Off	Controls the user's ability to search for and share interactions from the Interactions application. Available only for the CXone Recording Advanced license.
Can delete recordings	On, Off	Controls the user's ability to delete recordings. Voice and screen recordings will be deleted for the whole contact. For example, this can be used if there was a PCI violation and the recordings need to be removed. Metadata isn't deleted—it's still available in the search results. Available only for the CXone Recording Advanced license.

Contact History Report

Product or Feature	Available Permissions	Notes
Can access CXone recordings	On, Off	Controls the user's ability to access and play back interactions from the CXone Recording tab in the Contact History Report. The user must also have Can play/download recordings: Play Any permission to play back interactions.

Product or Feature

Available Permissions

Notes

Can access CXone recordings

On, Off

Controls the user's ability to access and play back interactions from the CXone Recording tab in the Contact History Report.

The user must also have Can play/download recordings: Play Any permission to play back interactions.

Player

Product or Feature	Available Permissions	Notes
Can play/download recordings	Play Any Users can play back any recordings. Download Users can download media files.	Controls the user's ability to play interactions in the Player application.
Can view sentiments and categories	On, Off	Controls the user's ability to view analytical insights such as sentiments and categories in the Player application. Available only for the CXone Recording Advanced license.
Create, edit, and delete own annotations	On, Off	Controls the user's ability to create, edit, and delete their own public and private annotations in the Player application. Available only for the CXone Recording Advanced license.
Edit/delete any public annotations	On, Off	Controls the user's ability to edit and delete any user's public annotations in the Player application. Available only for the CXone Recording Advanced license.

My Zone

Product or Feature	Available Permissions	Notes
Recent Interactions	On, Off	Controls whether agents can view their Recent Interactions page in My Zone. Available only for the CXone Recording Advanced license.

APIs

Product or Feature	Available Permissions	Notes
Extract interaction metadata	On, Off	Allows the user to extract interaction metadata using the Data Extraction APIs. For more information on CXone APIs, including the Data Extraction APIs, visit the DEVone developer site at https://developer.niceincontact.com.
Update business data	On, Off	Allows the user to update business data of a completed interaction using the Business Data API. For more information on CXone APIs, including the Update Business Data APIs, visit the DEVone developer site at https://developer.niceincontact.com.