When a user is added to ACD, Auto Sync checks if the email address is a match to a user in the partner system. If it is, it marks the user as Mapped and saves the mapping. If there are multiple matches or no match at all, it marks the user as Unmapped.
If a user is marked as Unmapped, but exists in both the ACD and partner systems, Auto Sync attempts the mapping again.
When a user is deleted in ACD, Auto Sync removes them from the user mapping list of Adapters. When a user is deleted in the partner system, it marks the user as Unmapped.
Auto Sync skips any users that are marked for not using Adapters.
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Click the app selector
and select Adapters. -
In the left navigation menu, click
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On the
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Click Auto Syncing and set up the schedule and frequency.
Learn more about fields in this step
Field
Details
Sync Frequency Select a frequency for auto synchronizing the users. Sync Day
This field is applicable only when sync frequency is weekly. Select the day of the week on which you want Auto Sync to run.
Sync Time Select the time of the day at which you want Auto Sync to run. Sync Time Zone Select the time zone according to which you want Auto Sync to run. Email Notification Members Add email IDs of the people you want to notify about status of Auto Sync. Enter commas between multiple email addresses. Apply Team Assigned Rule Select to apply the rule applicable to the team assigned to the user. -
Click Save.